Shipping Policy

 

1. Shipping Destinations:

We offer shipping within the United Kingdom only until further notice. 

2. Shipping Methods:

Our standard shipping methods include next-day delivery through Evri, Yodal and DPD. While we endeavour to provide next-day delivery, please be aware that delivery times may vary based on factors such as location and courier capacity.

3. Processing Time:

Orders are processed promptly upon receipt, and we aim to dispatch them the following business day. Orders placed before 11 am GMT may be dispatched on the same day, with the goal of facilitating next-day delivery.

4. Shipping Timeframes:

We strive to deliver all orders within a week of order placement, excluding international shipments, which may take longer due to customs processing and other factors. Customers can request tracking information for their orders to monitor delivery progress.

5. Shipping Costs:

Shipping costs are determined based on various factors, including order value, weight, and destination. We offer free standard shipping on orders exceeding £60 within the UK.

6. Lost or Damaged Shipments:

In the unfortunate event of a lost shipment, we will work with our courier partners to locate the package or provide a replacement if necessary. However, we cannot be held liable for damaged items during transit.

7. Returns and Exchanges:

Our returns and exchanges policy outlines the procedures for returning or exchanging items. Customers should refer to this policy for detailed instructions and eligibility criteria.

8. Holiday Shipping:

During peak holiday seasons, such as Christmas and New Year's, we encourage customers to place orders well in advance to ensure timely delivery. Orders received after specified cutoff dates may experience delays due to increased order volumes and courier limitations.

9. Communication:

We strive to keep customers informed throughout the shipping process. Email notifications with tracking information are sent once orders are dispatched. Additionally, our customer support team is available to assist with any inquiries or concerns regarding shipping and delivery.